The General Contracting Conditions contained in this document are applicable to all commercial transactions carried out through www.centrebiker.com, whose owner is RAIG FLAIX, S.L. with NIF B55156681, located at Avda. Lluís Pericot 1-3, 17003 Girona (Catalunya, Spain).
These general conditions of sale are the only ones applicable and we consider that once you have placed an order, you will have accepted our general conditions of sale without reservation after having read them.
By accessing www.rentabikegirona.com the buyer agrees to respect the General Conditions as well as the Conditions of Use that appear therein.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The rights related to industrial and intellectual property (by way of example and not limitation: trademarks, logos, texts, photographs, icons, images, as well as graphic design, source code and other software elements contained in the website) are the property of of RAIG FLAIX SL, from now on CENTER BIKER, or of the representative companies and manufacturers of the products and services offered. Therefore, they are subject to intellectual and industrial property rights protected by Spanish and international legislation.
Without the prior written authorization of CENTER BIKER, or, where appropriate, of the representative or manufacturer of the product that owns the rights, it is not allowed to use, reproduce, transmit, manipulate, as well as any use that exceeds one use normal and necessary for the visit of the page and the use of the services offered.
Access to the services provided does not imply that RENT A BIKE GIRONA renounces, transfers or total or partial cession of the rights derived from intellectual and industrial property, nor does it attribute rights of use, alteration, exploitation, reproduction, distribution or public communication of these. content without the prior and express written authorization of the respective holders of said rights, without prejudice to the right to view and obtain a private security copy of such content, provided that said right is exercised according to the principles of good faith and provided that it is keep the intellectual and industrial property of the owner of such rights unaltered, use it for non-commercial purposes and exclusively for the user’s personal information.
The responsibility derived from the use of materials protected by the intellectual and industrial property rights contained in this page will correspond exclusively to the user.
OBJECT AND ACTIVITY
RENT A BIKE GIRONA is dedicated to the sale of all kinds of cycling-related products.
UPDATING THE WEBSITE REFERRING TO THE CONTRACTING
RENT A BIKE GIRONA reserves the right to make modifications and updates to the products, prices, promotions and other conditions contained in www.rentabikegirona.com. Within its means, it tries that the information offered on the web is truthful and appears without typographical errors. In the event of a typographical error, beyond the control of RENT A BIKE GIRONA, it will be corrected immediately. If it happens that a client decides to make a purchase based on an error of this type, www.rentabikegirona.com will immediately inform him of said error, and both parties can cancel the purchase at no cost as long as the existence of said error is justified.
RENT A BIKE GIRONA pays great attention to information regarding the technical characteristics and performance of the products, through technical descriptions from the manufacturers and quality photographs that illustrate the products. Manufacturers reserve the right to make modifications to articles. The images are in no way binding.
In no case will we be responsible for errors or omissions of information, contained in our website. If any of the technical characteristics of the product you want to buy is essential for the buyer, please contact our customer service to verify this information.
All sales prices indicated on our website are shown in EUROS and include VAT. RENT A BIKE GIRONA reserves the right to modify its prices at any time. However, we undertake to apply the current rates indicated on the website at the time of payment of your order, except for typographical errors. Special quantity discounts may be applied to companies (gyms, hotels, shops, sports centers, etc.)
We try to have the optimal stock of all our products with the aim of making deliveries in less than 5 business days (without Saturdays or Sundays), but there are times when, due to failures in the supply chain (manufacturers, distributors, logistics operators ) it’s not possible.
In the file of each product, you will find the approximate delivery time. For shipments to the Balearic Islands and Portugal, 2 business days must be added to the indicated period. In the case of shipments to the Canary Islands, the shipment can be delayed up to 15 days.
If one of the purchased products is not in stock, we promise to inform you immediately, by email or phone call, of the period within which we can send you your product or we will offer you an alternative to the purchased product. If you do not meet the new term and / or the alternative, we will cancel the order and if you had made the payment, we will refund it.
In no case will RENT A BIKE GIRONA be responsible for possible delays in delivery by the transport agency. We will put all our efforts into the rapid resolution of the incident, but we cannot be held accountable of any kind.
We make the following methods available to the buyer to pay for their order:
I PAY WITH CREDIT CARD
Payment by credit card will be made online, through the payment gateway of the corresponding financial institution once it has been verified that all the information is correct.
Card payments are made in the entire order and in euros exclusively. You can pay for your order with a Visa or Mastercard bank card.
The website uses information security techniques Generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all of this in order to prevent unauthorized access to data and the possible theft thereof. To achieve these goals, the user / client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls. We offer 100% secure payment.
At rentabike.com we guarantee that each of the Transactions made will be 100% secure. All purchases made on our website are guaranteed by the secure server of the Banco Santander bank, so your data is protected and encrypted by the most advanced technology, so it is much safer to send your data to the Secure Server of banks to pay at a gas station, restaurant, etc.
What happens when I send my data over the network?
When you make the purchase and choose the payment method, when you click on the Card Payment button the website connects with the Secure Server, from that moment you enter to navigate in the secure area and enter your bank details in the Secure server of the bank, which ensures that the operation meets the required security requirements and performs the operation, after which the confirmation of the same appears and the buyer returns to the store again.
Could someone know the encryption key?
Every time a user connects to a Secure Server, it is in charge of generating a random key for the session that it is establishing with the user, while the client’s browser generates another key, equally random, that serves to identify itself to it. server. If at the time a secure connection is established, other users connect to the server, new keys are generated again to identify the participants in the connection.
The Secure Server ensures that the keys generated never coincide while establishing several simultaneous connections.
How do I know that a secure connection has actually been established?
You will be able to know if you have connected to a Secure Server if the URL begins with “https: //”. In addition, the most used browsers indicate this graphically by means of an icon that shows the user whether or not there is a secure connection (for example, in the case of Internet Explorer, the yellow closed padlock appears).
What security protocol is used in the transmissions?
In the connections with the Secure Server, the latest specifications of the standard security protocol are used.
on the network: SSL.
What financial institution guarantees the security of my transactions?
When you make a purchase with a debit or credit card in RENT A BIKE GIRONA, a connection is established with the Secure Server of Banco Santander, it contributes all its experience and technological infrastructure to provide safe and effective support to all electronic purchase transactions that are made. do at www.rentabikegirona.com. When a payment request arrives at the Banco Santander Secure Server, it is in charge of managing the authorization or denial, in real time, of the payment of that purchase after confirming that all the data is correct to make the payment.
Where can you obtain more information?
If you want more information on security issues, you can use the one provided by Banco Santander on its website, www.bancosantander.es.
The Banco Santander gateway is compatible with the new secure payment protocols on the internet introduced by the Visa and Mastercard brands.
3D Secure is the safest credit card payment system because it is capable of authenticating the cardholder, it guarantees that the customer who is using a card number is actually the cardholder. This is done using a secret password that your own bank will provide and that only you will know. In most cases, this password can be requested online. For more information, you can consult your bank’s website or contact it.
Our website only accepts payment with credit cards that are secured (3D Secure), so you will need a special password to buy online that must be provided by the financial institution issuing the card, mentioning the need to have the virtual password by 3D Secure. We recommend using this 3D Secure system, you make sure that you are the only one who can make purchases with the card, so its fraudulent use on the network is impossible, guaranteeing the total security of the transactions.
How do we protect your credit card payment?
rentabikegirona.com uses a server based on one of the most reliable secure payment systems on the Internet: the SSL (Secure Socked Layer) security protocol. (For more information, visit www.ssl.com). All your personal data and the information that you transmit to us travels in encrypted form through the network, and is protected and encrypted before being sent for processing.
Only CES (Secure Electronic Commerce) transactions will be accepted for payment with Visa and Mastercard. After verifying that the card is attached to the CES system, the system will contact the bank that issued it so that the buyer authorizes the purchase. Once the bank confirms the authenticity, the card will be charged. Otherwise the order will be canceled. The payment gateway that we use for your credit card payment is Banco Santander, which encrypts your data through the 256-bit SSL protocol. Our system does not store any bank details of your credit card, but goes directly to the Ecommerce POS (Point of Sale Terminal) of the Bank.
What is SSL?
The latest advances in browser and server technology have made it easy to use web services without worries related to wire fraud. An example of this is Secure Sockets Layer (SSL), developed by Netscape, a security protocol submitted to the Internet Engineering Task Force (IETF) as an Internet draft. Basically, the protocol allows the browser and the server of a web session to authenticate each other and protect the information that will subsequently flow between both points. Through the use of cryptographic techniques such as encryption and digital signature, the protocol:
■ Allows browsers and web servers to authenticate each other.
■ Allows website owners to control access to particular servers, directories, files, or services
■ Allows the sharing of confidential information (such as credit card numbers) between the browser and the server, keeping it inaccessible to third parties.
■ It ensures that the data exchanged by the browser and the server cannot be corrupted, either accidentally or deliberately, without being detected.
SHIPPING FORMS, EXPENSES AND DEADLINES
RENT A BIKE GIRONA reserves the right to vary the mode of delivery and the company by which it is made, regardless of what is stated on these pages and provided that it does not entail a manifest damage to the customer. In no case will shipments be made to post office boxes.
SHIPPING COSTS BY ZONES
■ Spain: Peninsula € 5.95 (free shipping from € 59.95). Ceuta, Melilla, Balearic Islands and Canary Islands € 45.
■ Andorra: € 5.95 (free shipping from € 59.95)
■ Portugal: Peninsula € 5.95 (free shipping from € 59.95)
SHIPPING TIMES BY ZONES
■ Spain: Peninsula and Balearic Islands 24-48 hours. Ceuta and Melilla 48-72 hours. Canary Islands 24-72 hours (air service) or 5-12 days (maritime service).
■ Andorra: 24-48 hours
■ Portugal: Peninsula 24-48 hours
GENERAL CONDITIONS FOR PENINSULA AND BALEARIC ISLANDS
The following conditions will apply: Shipping costs are calculated depending on the total of the order basket of products. These expenses will be duly informed during the purchase process, before finally processing the order. The home delivery service is carried out with express transport companies, which deliver within 24-48 hours. This period will begin to count from the date of collection of the order in our warehouse. For orders paid by bank transfer, the material will not be sent until the total amount of the order has been paid into the RENT A BIKE GIRONA account. (see payment methods).
GENERAL CONDITIONS FOR THE CANARY ISLANDS, CEUTA AND MELILLA
In sales to the Canary Islands, Ceuta and Melilla, VAT will not be charged (on most products), however the customs system will apply the corresponding tax charges that will be borne by the customer. In no case will we be able to determine the amount of taxes to be paid by the customer when receiving his order since, in the case of the Canary Islands for example, it depends on the “I.G.C.” and “Canary Islands customs”. As an GUIDANCE, and in no case on a fixed basis, they usually charge between 15 and 30 EUROS for Import Duties and Customs Administrative Papers, in addition to the percentage corresponding to the I.G.I.C. Canary. (We are not responsible for possible variations made by customs without prior notice). The deadline for shipping products outside the peninsula Spain may exceed the deadline established for the products.
HOW DOES IT WORK?
We work with the main transport agencies (usually TIPSA).
Once the shipment has been made, you will receive an email from the transport company to notify you that your shipment has been collected. When your shipment is in delivery, you will receive another email informing you of the change in status of your order. In the event that an attempt is made to deliver the order by the transport agency and the recipient is not at home, you will receive an email advising you of the delivery attempt. Normally two delivery attempts are made (it can vary and be only one delivery attempt in times of strong campaigns such as Christmas or Black Friday). If you are not found at your home address in the last delivery attempt, you will be notified of the collection point so that you can come to pick up your order.
Upon receiving the order, it is mandatory for the buyer to check that everything is in accordance with their order and in perfect condition. If you do not agree with the products delivered, sign and indicate by hand on the delivery note the anomalies you found upon receipt (packaging in poor condition, the packages delivered do not match those on the delivery note, etc.). If there is any incident, we only have 7 days from the date of receipt of the product, to claim the transport company.
You must contact our customer service, either by phone (972 912 914), or by email (firstname.lastname@example.org). You must provide us with photographs of the outer packaging, the inside of the packaging, the affected parts and also the label that comes on the packaging. Once the claim period has passed, the buyer will be responsible for the expenses incurred.
Products are fully reviewed and revised in our warehouse prior to shipment.
SHIPPING OF BICYCLES
Bicycles are fully serviced and serviced in our workshop prior to shipment. To make their shipment safer, they are put back in the original box, so it is necessary on certain occasions and depending on the model to remove the front wheel, pedals, saddle and on some bicycles some accessories that they carry, as well as turn or remove the handlebar. Everything that is disassembled is also safely placed in the box to avoid damage to these parts.
Depending on the model, on road bikes we will remove the handlebar, front wheel and pedals, and on mountain bikes, we will remove the pedals and front wheel, ensuring safe packaging.
Once at home, you only have to assemble these elements and your bike will be ready to be used. In your order you will receive a bicycle assembly manual. If you have any problems with the assembly, we will be happy to assist you on our telephone line (972 912 914).
All the products we sell have a full guarantee of two years from the date of delivery, for these purposes, the delivery will be understood to have been made on the day that appears on the invoice or purchase receipt, or on the corresponding delivery note if it is out back. The two-year warranty does not include deficiencies caused by negligence, blows, incorrect use or improper handling, unsuitable voltage, incorrect installations not carried out by authorized Technical Services when appropriate, etc., or materials that are worn by use.
Unless proven otherwise, it will be presumed that the lack of conformity manifested in the six months after the delivery of the product, whether it is new or second-hand, already existed when the product was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity.
In case of lack of conformity of the product specifications with those indicated by the manufacturer or claims for defects or manifest vices in materials or workmanship, quality, quantity or others, the Customer must notify RENT A BIKE GIRONA in writing, by means of to leave a record of its receipt.
The warranty will be invalid under the following circumstances: Blows and / or improper transportation, tampering with any seal or identification / control label, fault or negligence of the Client or third party, or normal wear and tear due to use, damage due to phenomena or natural disasters such as storms, floods, lightning, earthquakes, fires, etc. In addition, the guarantee will lose its value:
■ If any of the data of the same or of the proof of purchase are modified, altered or replaced.
■ If both the identification number and the guaranteed device itself are manipulated or repaired without the knowledge of the Technical Service.
■ If you do not have the purchase invoice.
In the event of disagreement for any reason with the product received, the right to repair or replacement of the product is recognized. To return an order, it must be in perfect condition and be accompanied by the purchase invoice. RENT A BIKE GIRONA allows you to change the size of the item purchased or return it, within a period of thirty (30) days, counting from the date of receipt, as long as the garment has not been used or damaged. For hygienic reasons, underwear and bathroom items can be fitted with a protective device that prevents them from being tested or worn. If you want to return this type of article, it is essential that they keep the label and the protection device in case of taking them. In those cases that justify the application of the guarantee, it will be decided to repair, replace the article, discount or return, in the legally established terms.
To carry out the repairs, RENT A BIKE GIRONA may replace the product as it deems appropriate, as well as choose to reimburse the customer for the amount of the product if the repair or replacement is not possible. The change of a model for a different one will not be accepted, only the size can be changed. To exchange one item for another, you must proceed to return it and make a new purchase.
Once the products have been received, RENT A BIKE GIRONA will verify that they are in good condition and will proceed to send the required size if a change has been requested or will proceed to refund the amount in the same payment method used in the purchase in case of return. The reimbursement will be made, as indicated by law, within a maximum period of 14 days from when the client exercises the withdrawal.
No return will be accepted that does not meet the conditions set out above. Returns of those items that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery are not accepted.
The total responsibility of RENT A BIKE GIRONA , for whatever reason, will not exceed, in any case, the total value of the defective merchandise supplied. RENT A BIKE GIRONA will not be, in any case, outside of the provisions of this clause, responsible for any damages, especially loss of profits, or damages for expected results, delay or loss of production. The compensation provided for in this clause will exclude any other compensation due to defects or lack of quality or quantity.
RENT A BIKE GIRONA is responsible for providing the necessary documentation at the time of the sale of the product to manage any type of RMA incident.
■ Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (RDL).
■ Llei 22/2010, of the Codi de consum de Catalunya.
■ Llei 34/2002, of services of the society of the information and of electronic commerce. (LSSI)
It is considered cancellation has a period of 14 days, counting from the date of purchase of the reservation, to make the cancellation.Cancellation is considered when the client wishes to cancel an order that has not yet been paid, or that, even though it is paid, has not yet been processed by our warehouses, and therefore has not been shipped.
You must send an email as soon as possible to email@example.com notifying that you want to cancel the order and indicating the order number.
If the item has already been paid, we will proceed to refund the amount thereof, the bank charges generated by the refund of the amount will be borne by the customer.
The user can cancel the purchase process as long as it has not been processed in its entirety and has not left our warehouse. In order to ensure such cancellation by the customer, it is advisable to contact our store by phone (972 912 914).
In case the order has been sent before your call and / or mail, it will then be considered as a return.
A change is considered when the client wishes to exchange the item received for another which we have in our catalog and in stock, either due to size error, or for other reasons, that have nothing to do with its defect, in case of not having stock of the product to be exchanged, the possibility of a return will be offered.
To make a change, the customer has to contact our customer service, either by phone (972 912 914), or by email (firstname.lastname@example.org), indicating that they want to make a change, and indicating the item for which you want to exchange it. We will inform you of the options available to you for this change, you must make the change within 7 days of receiving the product.
In this case, the shipping costs will be borne by the customer, both for the dispatch to our warehouses, and for the dispatch to the customer’s home.
PERSONAL DATA PROTECTION
RENT A BIKE GIRONA guarantees the confidentiality of your personal data. None of the data you provide us will be shared with organizations or companies outside of us.
RENT A BIKE GIRONA complies with Organic Law 15/1999 of December 13, on the Protection of Personal Data (LOPD).
RENT A BIKE GIRONA guarantees that all personal data collected through the forms on this website, and those provided through the different ways of contracting services, will be used in the manner and with the limitations and rights granted by Organic Law 15/1999, of December 13, on Protection of Personal Data (LOPD).
The treatment and management of this data comply with the rules stipulated in Royal Decree 994/1999, of June 11, which approves the Regulation of security measures for automated files containing personal data.
By providing your personal data through this website, you authorize RENT A BIKE GIRONA for its use and computer processing in order to provide you with information about its services and promotions. The personal data that the user must provide us is essential for sending orders and drafting invoices. The absence of these data will lead to the automatic cancellation of the orders.
At any time you can exercise your right of access, rectification, opposition and / or cancellation by contacting:
RAIG FLAIX, S.L.
Av. LLUIS PERICOT 1-3, BAIXOS
Address: Avda. Lluís Pericot 1-3, 17003 Girona
Domain name: www.rentabikegirona.com
APPLICABLE LEGISLATION ON THE MATTER
Commercial transactions carried out with www.rentabikegirona.com are subject to Spanish legislation.
LAWS OF APPLICATION TO MATTER
Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.
Law 7/96, of January 15, on the Regulation of Retail Trade.
In the event of conflict or disagreement in the interpretation or application of these General Contract Conditions, the Courts or Tribunals that hear the matter will be those provided by the applicable regulations regarding jurisdiction.
In the event that the buyer is domiciled outside of Spain, both parties will submit to the Courts and Tribunals of Girona (Spain).
RAIG FLAIX, S.L.
Av. LLUIS PERICOT 1-3, BAIXOS
Address: Avda. Lluís Pericot 1-3, 17003 Girona
Domain name: www.rentabikegirona.com